Stop manually sorting support tickets.
This SOP helps you build a fully automated Zendesk ticket routing system that scans for keywords, applies assignment rules, and instantly routes tickets to the correct team — reducing response times and customer frustration.
✅ Detects new tickets in real-time
✅ Filters by keyword, priority, or tags
✅ Assigns tickets to the right team or agent
✅ Optional Slack/email alerts for urgent tickets
Perfect for: SaaS teams, helpdesk managers, remote CS teams, and support leads scaling fast.
⚙️ Want this done for you? Schedule a setup call or email josh@thetaskninja.com
📦 Includes:
Full SOP PDF (step-by-step)
Keyword mapping structure
Team assignment logic
Slack/email notification setup
Best practices for routing & escalation
Setup Time: ~30–45 minutes | Tools: Zendesk, Zapier/Make, Slack or Email
Stop manually sorting support tickets.
This SOP helps you build a fully automated Zendesk ticket routing system that scans for keywords, applies assignment rules, and instantly routes tickets to the correct team — reducing response times and customer frustration.
✅ Detects new tickets in real-time
✅ Filters by keyword, priority, or tags
✅ Assigns tickets to the right team or agent
✅ Optional Slack/email alerts for urgent tickets
Perfect for: SaaS teams, helpdesk managers, remote CS teams, and support leads scaling fast.
⚙️ Want this done for you? Schedule a setup call or email josh@thetaskninja.com
📦 Includes:
Full SOP PDF (step-by-step)
Keyword mapping structure
Team assignment logic
Slack/email notification setup
Best practices for routing & escalation
Setup Time: ~30–45 minutes | Tools: Zendesk, Zapier/Make, Slack or Email
We offer done-for-you cross-platform sync setups — Trello, Asana, ClickUp, Slack — all talking to each other in real time.
